Frequently Asked Questions



Delivery notification


When your order is shipped, you will receive a confirmation email with your tracking information :

  • The estimated date of delivery
  • The carrier information
  • The tracking number



Deliveries are made Monday to Friday, from 8am to 8pm. We can't :

  • Agree in advance on a specific delivery time
  • Have the carrier call if you're not around or if he is having some difficulties finding you
  • Have your package delivered at the distribution facility or our office.
  • Deliver on Saturday and Sunday