Frequently Asked Questions
How to order
Preparing the required parts
Sending the required parts
Terms and Conditions
20 frequent questions:
- What are your production timelines ?
- What about Mechanical rights authorization ?
- Can we pay by paypal ?
- What are the available shipping methods ?
- What are the delivery times ?
- What are the specifications for graphic material ?
- How to send us the audio master ?
- What's the status of my order ?
- Can I cancel my order ?
- Where can i find your Terms and Conditions ?
When your order is shipped, you will receive a confirmation email with your tracking information :
- The estimated date of delivery
- The carrier information
- The tracking number
PLEASE NOTE :
Deliveries are made Monday to Friday, from 8am to 8pm. We can't :
- Agree in advance on a specific delivery time
- Have the carrier call if you're not around or if he is having some difficulties finding you
- Have your package delivered at the distribution facility or our office.
- Deliver on Saturday and Sunday